______ is an influence tactic that relies on unspoken but acknowledged power.
A. Information control
B. Ingratiation
C. Consultation
D. Silent authority
D. Silent authority
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________ use the phone, Internet, and social media to find new leads, learn about customers and their business, or sell and service accounts directly
A) Outside salespeople B) Sales managers C) Sales assistants D) Technical sales-support people E) Telemarketers and online sellers
Explain how a just-in-time operating philosophy reduces the time it takes to complete the production of a product. Include in your answer the classifications of time that are affected. How does such a change help to reduce product costs?
Introducing a new product into the market is called ________
A) test marketing B) new product development C) experimenting D) commercialization E) marketing development
A study on emotional contagion demonstrated that charismatic leaders generally exhibit more ____________ than do less charismatic leaders.
a. neutral emotions b. negative emotions c. positive emotions d. extreme emotions (both positive and negative)