Which sociologist originate the term “emotional labor?”
A. Rina Miller
B. Ronnie Kurchner-Hawkins
C. Arlene Hochschild
D. Betty Velthouse
C. Arlene Hochschild
You might also like to view...
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.
A. encoded B. rich C. dense D. complex E. formal
Local marketing reflects a growing trend called macromarketing
Indicate whether the statement is true or false
Sending and receiving roles ______ throughout a conversation.
A. remain the same B. switch only once C. can alternate D. vanish
John falsely gave information to the police that Mary shoplifted an item from a store. Mary was acquitted after a trial. Mary could successfully sue John for
A) injurious affection B) injurious falsehood C) intentional interference with economic interests D) malicious prosecution E) assault