Ming is an Asian exchange student who was raised to use formal language when she addresses people in positions of authority. As a result of her cultural upbringing, she refers to her boss as “Mr. Smith” and her biology professor as “Mrs. Jones.” Which of the following is Ming demonstrating?

a. Empathy
b. Respect
c. Orientation of knowledge
d. Good intentions


b. Respect

Communication & Mass Media

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David, a prominent businessman, has been elected president of an organization that works toward improving the city's financial climate and boosts local business growth. David is the president of which type of organization?

a) Chamber of commerce b) Labor union c) Professional association d) Trade group

Communication & Mass Media

Nemawashi refers to a ________

A) a Japanese consensus-building process B) the Japanese tradition of exchanging gifts C) the Spanish tradition of taking a mid-afternoon nap D) the Chinese social hierarchy E) a Wisconsin-based insurance company

Communication & Mass Media

Which of the following techniques should be used to clarify difficult structures or processes?

a) graphic models and examples and nonexamples b) graphic models, organizing analogies, and clear connectives c) graphic models and typical examples d) graphic models, examples and non-examples, and connectives

Communication & Mass Media

Listening is considered a major management skill. As such it is often considered:

A. A neglected skill in organizations B. A skill which needs no additional training C. A skill which does not change relationships D. A skill which feels good but accomplishes little in organizations

Communication & Mass Media