Which of the following are factors such as what is seen and heard within a firm?
a. Shared values
b. Basic assumptions
c. Artifacts
d. Self-interests
c. Artifacts
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The active form of management by exception ______.
A. is slightly more effective than the passive form B. is considered non-leadership C. is similar to individualized consideration D. is enacted only once problems arise
Dorman Co sold merchandise to Smith Co on account, $18,000, terms 2/15, net 45. The cost of the merchandise sold is $15,500. Dorman Co issued a credit memo for $1,750 for merchandise returned that originally cost $1,400. The Smith Co paid the invoice within the discount period. What is amount of net sales from the above transactions?
A) $16,250 B) $14,100 C) $15,925 D) $13,818
Which of the following is not true regarding the approach to design that promotes cross-functional participation in the design stage?
A. It may involve customers in the design process. B. It takes a sequential approach to design. C. It has been called "concurrent engineering." D. It helps to identify many of the potential sourcing, manufacturing, and other difficulties associated with a particular design.
Which of the following statements best explains the iceberg principle?
A. Good performance in some areas may hide poor performance in other areas if only averages are evaluated. B. Several salespeople in a sales force usually meet their quotas, while many others don't. C. Ten percent of a firm's customers usually account for 90 percent of its sales. D. Many salespeople don't make their quotas because they only try to sell to large customers. E. Most consumer decisions are at the 90 percent preconscious level.