What is causing hospitals to address the impact of consumerism?
1. Restricting medical malpractice insurance
2. Better education of the public
3. A national health policy
4. The nursing shortage
Correct Answer: 2
Consumerism is likely to become a force as the public becomes more discontent with the current state of health care. Some key factors in consumer discontent are a better-educated public, intensive media coverage of healthcare issues, activities of advocacy groups, and the emergence of complementary alternative medicine. Restrictions on medical malpractice insurance, development of a national health policy, and the nursing shortage have not been identified as key factors of consumer discontent or consumerism.
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