Which of the following is NOT listed in your text as a strategy for managing a divided audience?
A) Confront possible objections.
B) Take a common-ground approach.
C) Visualize the topic in positive ways.
D) Use repetition and redundancy to reinforce your points.
D
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Steve, the CEO of a software company, wants to find out whether his employees work as a cohesive team. Steve can conclude that his employees work as a healthy cohesive team:
a. if the employees work independently to reach the group’s goals. b. if the employees compete with each other for performance and credits. c. if the employees feel safe to express their feelings even when they disagree with others. d. if the employees ensure that the goals of the team are met, even at the expense of unethical means.
Brad thought Michael was a loser, so he ignored him whenever he encountered him. What communication pattern was Brad exhibiting?
A) confirmation B) abdication C) disconfirmation D) credibility
The word Ms. is an example of
A. inclusive language. B. a euphemism. C. sexist language. D. a neologism.
The producer is often caught in the middle between the salesperson and the:
A. program director B. news director C. clientD. both A & B E. A, B & C