The manager senses that a nurse is very anxious at the beginning of the performance interview. How should the manager proceed?

1. "I have looked back over all of my notes and interactions with you to prepare for our interview."
2. "I sense that you are very tense. Is there a reason you feel this way?"
3. "You are so tense! How about a cup of coffee to relax."
4. "How are your children? Are you planning anything fun this summer with them?"


1
Rationale 1: The manager should calmly start the interview, ignoring the nurse's tension, which will likely pass as the interview continues.
Rationale 2: Drawing attention to the nurse's feelings in this manner would not serve to ease the tension.
Rationale 3: The manager should not draw attention to the fact that the nurse is tense.
Rationale 4: The fact that the interview is going to happen will not be changed by social chit-chat and the nurse will still be nervous.
Global Rationale:

Nursing

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