What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for this to succeed? What company is identified as an example of this in the chapter?
What will be an ideal response?
Once-and-done service eliminates the "it's not my department" excuse. For this to work, companies must give employees authority to handle the problem without unnecessary approvals from bosses. Employees are encouraged to "Own" the customer's problem until it is solved. Ritz-Carlton Hotels strive to apply this idea.
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Geekell Mobiles signs an exclusivity agreement with zedNet which allows only their mobile
phones to use zedNet's latest mobile phone operating system. Which of the following market opportunities is Geekell exploiting? A) go-to-market approach B) new market segment C) differentiating functionality D) blue ocean opportunity
Which statement best demonstrates the use of positive wording?
A) Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product. B) Unfortunately, we are unable to extend the warranty. C) Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge. D) We regret to inform you that your request for an extended warranty has been denied.
The _______________ dividend preference is a preferred stock feature that provides for the current stated dividends plus a share of dividends available for distribution to other classes of stockholders.
Fill in the blank(s) with the appropriate word(s).
Which of the following is correct?
A. An individual is a reporting entity but not a taxable entity. B. A partnership is a taxable entity and a reporting entity. C. A corporation is a reporting entity but not a taxable entity. D. A partnership is a reporting entity but not a taxable entity.