Essential state-of-the-art operating and information systems that support company strategies and value-creating internal processes include all of the following except _______.
A) customer database systems.
B) information systems to track supplier/partner/collaborative ally data.
C) human resources systems that maintain employee data.
D) systems to record and report financial performance data.
E) data management systems for undertaking benchmarking, TQM, and Six Sigma quality control.
E) data management systems for undertaking benchmarking, TQM, and Six Sigma quality control.
State-of-the-art operating systems, information systems, and real-time data are integral to competent strategy execution and operating excellence. Company strategies and value-creating internal processes cannot be executed well without a number of installed internal operating systems, which entail: (1) all key strategic performance indicators and (2) information systems consisting of data on customers, employees, suppliers, partners, and financial performance. Data management systems for benchmarking, TQM, and Six Sigma quality control are nice to have but not essential.
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