An emergency department (ED) has doubled its client visits within the past year. This has lead to increased wait times and overcrowding in the ED waiting room
Which of the following recommendations by the ED nurse manager would be appropriate to the CNO (chief nurse officer)? 1. Increase the size of the waiting room and add more carts to the ED unit.
2. Hire more ED nursing staff to manage the increased volume of clients.
3. Hire another ED physician.
4. Hire another registration employee to improve the intake process and decrease the volume in the waiting
areas.
2
Explanation: 1. Because the department has doubled in volume of clients, it would be necessary to increase
staff to manage this volume. Increased wait times and overcrowding may lead to violent
behavior. Another ED physician and registration employee may or may not affect the wait
times, but an increase in nursing staff would definitely be a necessary action to take.
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