According to the textbook, which company was recognized by the Ethisphere Institute as the most ethical company in the world due to its strong commitment to the community and corporate citizenship?
A. L’Oréal
B. Southwest Airlines
C. Enron
D. Pioneering Health
A. L’Oréal
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Product mix depth refers to the ________
A) number of versions offered for each product in the line B) ways in which the various product lines are related C) number of different product lines the company carries D) total number of items a company carries within its product lines E) total market share captured by the entire product line
According to Tuckman’s stage model of groups, in the ______ stage group members just begin to think of themselves as part of a group and might be uncertain about the group and how they fit into it.
A. forming B. storming C. adjourning D. norming
What is a key caveat of using observation of customers?
a. Quality is more important than quantity b. Observe as many customers as possible c. Observe customers in only one location d. Only allow one venture team member to do the observation
A company has two departments, Y and Z that incur delivery expenses. An analysis of the total delivery expense of $9,000 indicates that Dept. Y had a direct expense of $1,000 for deliveries and Dept. Z had no direct expense. The indirect expenses are $8,000. The analysis also indicates that 40% of regular delivery requests originate in Dept. Y and 60% originate in Dept. Z. Departmental delivery expenses for Dept. Y and Dept. Z, respectively, are:
A. $5,500; $3,500. B. $4,800; $4,200. C. $5,400; $3,600. D. $4,200; $4,800. E. $4,500; $4,500.