Amazing Inc. recently established a corporate vision of being the largest provider of audio-video installations in the state of Arizona. In turn, the company created a strategy of growing market share by 20 percent and increasing customer satisfaction by 25 percent. Last year, sales showed no growth and customer satisfaction ratings had slightly decreased. To accomplish these strategies, the company is considering a reorganization. The current structure is organized around blocks of customers who purchase similar products (a product-based structure), and the CEO feels the company is losing sales due to this structure. The vice president of Human Resources, Martin Gibson, is tasked with examining the issue and proposing an alternative structure. The current structure has led to
duplication in staff across departments, increasing labor costs, and political behavior. The company's market culture is reinforced by the company's reward system. The reward system is based on individual performance, which motivates employees to focus on achieving their own goals at the expense of cooperating and working with other departments. The CEO wonders if a clan culture and different reward system is needed.The CEO is a very assertive individual with high self-esteem, low emotional intelligence, keen business knowledge, and has an analytical and directive approach toward decision making. Some wonder if he will take Martin's recommendations to heart. Word on the floor is that the CEO already has his mind made up about a new structure and people are becoming cynical about the changes that will be made. These beliefs are being fueled by the fact that no one from senior management has communicated anything about the new vision and strategy to employees. Employees are starting to feel insecure, stockholders are uncomfortable with the idea of changing the structure, and some customers believe the CEO has lost touch with the industry. Using the 3-Step Problem-Solving Approach to OB and the Organizing Framework, identify the problems here and the process that Garnett should follow to proceed.
What will be an ideal response?
Apply the 3-Step Problem-Solving Approach to OB
Step 1: Define the problem.
Look first at the Outcomes box of the Organizing Framework in Figure 16.10 to help identify the important problem(s) in this case. Remember that a problem is a gap between a desired and a current state. State your problem as a gap, and be sure to consider problems at all three levels.
Step 2: Identify causes of the problem by using material from this chapter, summarized in the Organizing Framework shown in Figure 16.10.
Causes will appear in either the Inputs box or the Processes box.
Start by looking at Figure 16.10 to identify which person factors, if any, are most likely causes to the defined problem. Address the impact of change and the stressors that accompany it.
Follow the same process for the situation factors. How does the company mission and vision change?
Now consider the Processes box shown in Figure 16.10. Consider concepts listed at all three levels. For any concept that might be a cause, ask yourself, "Why is this a cause?" Focus on leading and managing change and stress.
Step 3: Make your recommendations for solving the problem.
Consider whether you want to resolve it, solve it, or dissolve it. Which recommendation is desirable and feasible? Create an action plan for implementing your recommendations.
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____________________ are a collection of related data arranged for ease of reference or comparison.
Fill in the blank(s) with the appropriate word(s).
Suppose you are an investor with a choice between three securities that are identical in every way except in terms of their rates of return and risk.
Investment A:Total return = 10 percent with probability 50 percent Total return = 20 percent with probability 50 percent Investment B:Total return = 12 percent with probability 40 percent Total return = 14 percent with probability 60 percent Investment C:Total return = 10 percent with probability 60 percent Total return = 30 percent with probability 40 percent a.Which investment provides the highest expected return? Show your work by calculating the expected return of all three investments. b.Calculate the standard deviation of all three investments. c.What type of investor might prefer investment A? Who might prefer investment B? What will be an ideal response?
Research consistently points out that project success is strongly affected by the degree to which a project has the support of ________.
Fill in the blank(s) with the appropriate word(s).
Which of the following is not a type of non-comparative scale?
A) semantic differential B) constant sum C) Likert D) both A and C