How do operations and human resources functions contribute to meeting the needs of service customers?
What will be an ideal response?
Operations is responsible for managing service delivery through equipment, facilities, systems, and many tasks performed by customer contact employees. Operations managers are frequently involved in product and process design, as well as physical environment design. Human resources is typically seen as a staffing function. HR management is responsible for job definition, recruitment, training, reward systems, and quality of work life. Both operations and human resources should view their activities as strategic, involving both employees and customers in the design and delivery of the service process.
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Conversion cost does not include
a. direct labor. b. direct material. c. factory depreciation. d. supervisors' salaries.
Which sentence uses correct capitalization?
A) The Vice President of Personnel Services addressed all staff members. B) The vice president of Personnel Services, Susan Powell, addressed all staff members C) Susan Powell, the Vice President of Personnel Services, addressed all staff members.
In bailment cases, exculpatory clauses:
a. are very rarely used. b. are somewhat more likely to be enforced than in other types of cases. c. ordinarily involve an attempt to limit liability for damage to persons rather than property. d. None of the above.
Which of the following statements about online banking is not true?
A. Top mobile banking activities include checking balances and bank statements and viewing recent transactions. B. Online and mobile banking transactions provide significant costs savings for banks. C. Millennials are adopting mobile banking at a much higher rate than those who are older. D. More people use a tablet for mobile banking than a mobile phone.