A user reports that icons appeared on the desktop after visiting a website. The technician reviews the system, and identifies that the system has malware. Which of the following procedures would be performed NEXT?
a. Quarantine infected system
b. Scan the system for malware, and verify security updates are current
c. Report the issue to the information security officer.
d. Disable System Restore
e. Educate the user on using the internet safely.
Answer: a. Quarantine infected system
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