With respect to American Express's change process, which of the following steps answer the question "How are we going to manage the effort on an ongoing basis?"
a. Driving commitment
b. Creating vision
c. Sustaining momentum
d. Accelerating the transition
d
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Which of the following is an example of a service that involves discrete transactions within a membership context?
a. Repair under warranty b. Insurance c. Radio station d. Car rental e. Pay phone
Internal fit, when concerning product design, involves?
a. Condition of the market b. Desires of customers c. Operational capabilities/policies of the firm d. Pricing strategies
Mrs. Smith is moving out of her personal residence to a smaller apartment. Because of this, she
wishes to sell her piano. George inspects her piano and decides to buy it. Mrs. Smith receives her money and tells George he can take the piano right now. George says he needs to borrow his friend's truck before he can remove the piano. That night, the piano is destroyed by fire. George sues to recover his money. Which best describes this situation? A) Mrs. Smith wins. The risk of loss passed to George when Mrs. Smith said he could take the piano. B) George wins. The risk of loss does not pass until George receives a negotiable warehouse receipt. C) Mrs. Smith wins. The risk of loss passed to George as soon as the contract was made. D) George wins. The risk of loss does not pass until George takes delivery of the piano.
Which of these is a major operations and supply chain infrastructural decision category?
A) Organization B) Facilities C) Capacity D) Technology