A manager has been informed by a reliable registered nurse that an assistant lied about bathing a client. The manager calls the assistant into the office with a written warning. Why is this action inappropriate?
1. The registered nurse should issue the warning.
2. The first warning should be verbal.
3. The assistant should be allowed to discuss the matter.
4. This type of action should be conducted by the human resources department.
3
Rationale 1: It is inappropriate for the registered nurse to issue a warning.
Rationale 2: While many hospitals have a policy of verbal warning or coaching as a first step, the real issue is that the assistant's due process was not followed.
Rationale 3: The manager should investigate the matter and listen to the assistant's reasons for the registered nurse's complaint. If a written warning is appropriate, it should not be written until after the complaint has been investigated and the assistant has had an opportunity to discuss the issue.
Rationale 4: It is inappropriate for the human resources department to issue a warning.
Global Rationale:
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