Mr. Lutz is getting ready to hold conferences with the parents of two of his students, Mercedes and Tolbert, whose behavior has been challenging of late. He wants to communicate in a way that the parents see him as an ally rather than an adversary. Which of the following skills is most important for him to use as he begins the conferences?
a. Communicating his appreciation for their child and for their willingness to be involved, then explaining that his goal is to work together for the good of the student.
b. Getting right to the matter of concern, because the problem is potentially serious and parents should know up front that this is the case.
c. Asking them what concerns they have about their children's school experiences, and responding to those, hoping that the parents are seeing some of the same problem behaviors that he has.
d. Telling them that he really needs their help in figuring out to do with their children, who have been disobedient bullies for the last few weeks.
b
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