Which of the following is not a good example of a marketing-related key success factor (KSF)?

A) High utilization of fixed assets
B) A well-known and well-respected brand name
C) Breadth of product line and product selection
D) Clever advertising
E) Courteous, personalized customer service


A) High utilization of fixed assets
Among the marketing KSFs are: (1) breadth of product line and product selection; (2) a well-known and well-respected brand name; (3) fast, accurate technical assistance; (4) courteous, personalized customer service; (5) accurate filling of buyer orders (few back orders or mistakes); (6) customer guarantees and warranties (important in mail-order and online retailing, big-ticket purchases, and new-product introductions); and (7) clever advertising.

Business

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