A nurse who is a chronic complainer comes back from lunch 20 minutes late. When confronted by the manager the nurse says, "The nurses who smoke always take longer lunches. No one says anything to them
" What is the manager's major consideration before replying to this statement? 1. Policies must be consistently applied to all employees.
2. Since the hospital is smoke free, those nurses who wish to smoke must leave campus for lunch.
3. This nurse complains about everything.
4. The human resources policy is that nurses get 60 minutes for lunch.
1
Rationale 1: No matter the situation, policies must be consistently applied.
Rationale 2: This may be a fact, but it is not relevant to this discussion.
Rationale 3: The fact that this nurse is a known complainer is not relevant to the issue.
Rationale 4: The length of the lunch break is not the most important aspect of this discussion.
Global Rationale:
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