Asking yourself questions such as "What is this person's point of view?" and "What does this say about this person?" when someone is speaking to you are ways to ___________
a. not take communication so personally
b. listen without verbal interruption
c. touch another individual
d. reframe
a
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A mental representation of knowledge is called a(n)
A. schema B. paraphrasing C. repeating D. elaboration strategy
Leaders of virtual teams are responsible for the same administrative functions as leaders of face to face teams, but the duties are carried out
A. preceding the meeting. B. as follow-up to the meeting. C. electronically. D. whenever. E. when the group occasionally meets face to face.
Training plans are used by
a. the person who develops them. b. other trainers. c. new employees to learn about their job. d. all of the above e. both a and b
You will feel less nervous if you talk about something you are familiar with or have some personal experience with
Indicate whether the statement is true or false