For security reasons, only the physician and the office manager in your medical office have keys to the file room, where the patients' medical records are stored. The physician is at a medical conference for the next two days. This morning, when you arrive to open the office, the answering service tells you there is a message from the office manager saying that she will not be in today because a family emergency required her to fly to her daughter's house in another state last night. She did not leave instructions for how to access the files or a number at which she could be reached. What should you do?
A. Cancel all patient appointments for the next two days
B. Attempt to contact the physician for instructions
C. Call security and ask them for advice
D. Record all patient information on scraps of paper until the files can be accessed
E. Call a meeting of all staff and ask for suggestions
C. Call security and ask them for advice
The best option might be to call building security and ask if they can help. They may have a master key that can open the lock.
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