How does the retiring representative's decision to not use a CRM system most likely affect Frederick Company?
A) Customer knowledge is lost rather than passed on to the rest of the company.
B) The sales representative's territory is not maximized because of poor strategy.
C) The entire company's pipeline forecasts cannot be maintained or calculated.
D) Organizational culture is damaged because of a lack of team spirit.
E) Hiring practices are hindered because of poor mentoring methods.
A
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