Define groupthink and explain the impact it has on group decision making. Describe approaches leaders can take to combat groupthink.
What will be an ideal response?
The ideal answer should include:
- Groupthink occurs when agreement among members becomes so important that it shuts out realistic and logical analysis of a problem and possible alternatives.
- In groupthink, members are extremely selective about the information they consider. They tend to ignore facts and opinions contrary to the group's position, and they readily and uncritically accept those that support the group's position.
- Leaders can combat groupthink in the following ways:
* When too-simple solutions are offered, try to illustrate for group members how the complexity of the problem is not going to yield to the solutions offered.
* Encourage group members to voice disagreement, to play devil's advocate, and to test the adequacy of a solution. Specifically ask people if they disagree with suggestions.
* Reward group members who voice disagreement or doubt.
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