A claim is ________; an adjustment is ________
A) a goodwill message; a means to an end
B) an emotional reaction; a calculated response
C) a formal complaint; a settlement of a claim
D) an informal complaint; an emotional reaction
E) an assertion; a shift in point of view
Answer: C
Explanation: C) If you're dissatisfied with a company's product or service, you can make a claim (a formal complaint) or request an adjustment (a settlement of a claim).
You might also like to view...
Modern management accounting can be characterized by its
a. flexibility. b. standardization. c. complexity. d. precision.
Answer the following statements true (T) or false (F)
In portfolio theory, systematic risk is defined as the variance of expected investment returns.
Which of the following is an example of a staff position?
a. plant manager b. head of human resources c. All of these choices are examples of staff positions. d. chief foreman of the factory
Customer acceptance documents are an output of this phase
A) conceptualization B) analysis design/development C) implementation execution testing D) launch termination closure