Answer the following statements true (T) or false (F)
1. When gusts are on vacation such as a cruise, waiting in line is normal. However, it is important to understand the length of wait times in relationship to each experience. Wait times should be fairly consistent or shorter than the prior wait times.
2. While waiting in line at a busy pizza restaurant it is a bad idea to offer free mini-slices beause it will make the wait feel longer since you have now whet their appetite.
3. Calling guests after the service experience and asking their opinion actually adds to the service experience itself.
4. In a perfect world, the flow of guests meets the supply of service exactly causing only short waits.
1. True
2. False
3. True
4. False
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