Dichotomous questions allow the respondent to express their attitudes or opinions without the bias associated with restricting responses to predefined alternatives
Indicate whether the statement is true or false
FALSE
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A franchise organization is a corporate retail organization
Indicate whether the statement is true or false
Which of the following actions is a way to reduce the delivery gap?
A. Empowering employees at the firm's lowest level B. Adopting an antagonistic approach toward customers C. Assuming what the customer is about complain D. Reducing instrumental support E. Interrupting customers when they explain their problem
Which of the following is not an aspect of using social activities and ceremonies in building strong organizational culture?
a. They emphasize intrinsic and extrinsic rewards. b. They could involve family and friends in these activities. c. They encourage group membership. d. They should never use monetary rewards.
Innocent misrepresentation is treated as a unilateral mistake
Indicate whether the statement is true or false