How can businesses use customer service to their advantage?
What will be an ideal response?
Customer service is the consistent performance of activities or services for the purpose of
ensuring customer satisfaction. Customer satisfaction occurs when the customer's wants and
needs are met and when the customer feels valued by the organization. Making customers
feel valued instills the feeling that their business is appreciated, that they will be treated with
respect, and that their business will receive conscientious attention.
An excellent customer-service reputation can become the feature that gives your organization
a competitive edge in the marketplace. In a highly competitive world, outstanding customer
service helps you retain your current customers and attract new ones. Outstanding customer
service also helps develop a reputation that encourages people to do business with you.
Satisfied customers become loyal customers who continue to use your product or service,
resulting in repeat business. Chief executive officers (CEOs) say it is easier to keep a
customer than to attract a new one. In addition, organizations derive much of their new
business through referrals.
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Sawyer Corporation purchased land in 2009 for $490,000 . In 2015, it purchased a nearly identical parcel of land for $660,000 . In its 2015 balance sheet, Sawyer valued these two parcels of land at a combined value of $1,320,000 . By reporting the land in this manner, Sawyer Corporation has violated which of the following?
a. Going concern assumption b. Cost principle c. Monetary unit measure d. Time Period assumption
It is the obligation of the researcher to obtain data that are most appropriate, given the research questions to be answered
Indicate whether the statement is true or false
What is a fiduciary? Do swap dealers have fiduciary responsibilities to their customers? Why is this important?
What will be an ideal response?
An advantage of e-checks is that they
A) involve simple processing systems. B) operate outside the traditional banking industry. C) contain much more information then traditional paper checks. D) fit current business practices, and so require little process reengineering.