If a hospital is operating with the needs of clients above the needs of its staff, what is the most likely outcome?
1. The staff is likely to also put the client's needs ahead of their own.
2. Management is likely to discover a decrease in client satisfaction ratings.
3. Staff will work even harder to ensure client satisfaction.
4. Morale will suffer, but clients' health-related outcomes will improve.
Answer: 2
Rationale: If hospital staff feel underappreciated, morale will drop and overall hospital effectiveness will also drop. This results in decreased client satisfaction from low morale and poor work attendance and decreased feeling of ownership for health outcomes.
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