The nurse is taking a health history from the family of a three-year-old child. Which statement or question by the nurse would be most likely to establish rapport and elicit an accurate response from the family?
1. "Tell me about the concerns that brought you to the clinic today."
2. "Does any member of your family have a history of asthma, heart disease, or diabetes?"
3. "Hello, I would like to talk with you and get some information about you and your child."
4. "You will need to fill out these forms; make sure that the information is as complete as possible."
1
Rationale 1: Asking the parents to talk about their concerns is an open-ended question and one that is more likely to establish rapport and an understanding of the parents' perceptions.
Rationale 2: Asking about a number of items at once might be confusing to the family.
Rationale 3: Giving an introduction before asking the parents for information is likely to establish rapport, but giving an explanation of why the information would be needed will be even more effective at establishing rapport and also getting more accurate, pertinent information.
Rationale 4: Simply asking the parents to fill out forms is very impersonal, and more information is likely to be obtained and clarified by the nurse directing the interview.
Global Rationale:
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