The value chain includes both the upstream and downstream activities of a business.

a.true
b. false


TRUE

Business

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Risks of outsourcing are high for _____ IS services.

A. payroll B. accounting C. core competence D. network management

Business

Motivations for IT outsourcing include each of the following except

a. IT's highly technical nature b. Long term contracts in IT outsourcing c. Expense of IT d. Dynamically changing nature of IT

Business

The ________ is the percent of individuals in the sample who qualify to take the survey

A) qualification rate B) qualification percentage C) incidence rate D) response rate E) none of the above

Business

Both traditional financial measures of performance and the balanced scorecard approach examine financial factors, but how does their appraisal of financial factors differ?

Business