What does Deming's first point "create a constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business and to provide jobs" mean?
What will be an ideal response?
Dr. Deming's first point—create a constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business and to provide jobs—encourages leadership to accept the obligation to constantly improve the product or service through innovation, research, education, and continual improvement in all facets of the organization. A company is like an Olympic athlete who must constantly train, practice, learn, and improve in order to attain a gold medal. Lack of constancy of purpose is one of the deadly diseases Dr. Deming warns about in his writings. Without dedication, the performance of any task cannot reach its best.
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What will be an ideal response?