A speaker avoiding eye contact is signaling that

A) it is someone else's turn to speak.
B) the conversation is coming to a close.
C) the speaker is about to open a new topic.
D) the speaker does not want to give up the floor.


Answer: D

Communication & Mass Media

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When John presented his speech on the elephants of Africa, he showed a 2-minute video clip from a movie. He was using which of the following strategies to enhance learning and retention?

a. Moving from familiar to unfamiliar ground b. Repeating important ideas c. Relying on multiple communication channels d. Highlighting key material

Communication & Mass Media

Prejudice and discrimination have been reported in many places as a by-product of multiculturalism. Which of the following statements best describes prejudice and discrimination?

A. They both mean the same thing. B. Prejudice is the inner negative perception while discrimination is its outer manifestation. C. Discrimination is the inner perception while discrimination is its outer manifestation. D. Prejudice is the result of perception but discrimination is not.

Communication & Mass Media

The mediator says, “Grace, let’s say for a moment that you are Jolene. You have six employees in one department that want to take the same week off for the holidays. What would be your concerns?” This is an example of ______.

A. perspective taking B. naïve questioning C. finding common ground D. focusing on the big picture

Communication & Mass Media