As an owner of a floral design business, Tim's highest priority for the florist's CRM program should be
A. marketing efforts to bring in customers who haven't bought flowers recently.
B. finding the right computer software for an online floral ordering program.
C. determining if existing customers are satisfied with past floral arrangements.
D. identifying how often customers will purchase flowers.
Answer: C
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The final step in the in the implementation process is to write:
a. the approved configuration plan b. the project completion report c. the post-implementation review report d. the user manual(s)
______ is a means of self-promotion as well as a vehicle to express your interest in another.
Fill in the blank(s) with the appropriate word(s).
Which of the following has limited the practice of reality mining?
A) lack of communication among departments within an organization B) difficulties analyzing unstructured data C) concerns about preventing information overload D) concerns about reactions to privacy infringement E) concerns about preventing customer abandonment
A franchisee operating at one retail location can be classified as an independent, as well as a franchise
Indicate whether the statement is true or false