Robert has been chosen to lead a needed change effort at his organization. The reason for the change is clear to Robert and the other strategic leaders at the organization. Robert has begun articulating the reasons and need for the change and what will happen in the first steps of the change process that will occur. He frequently speaks at employee meetings and gatherings to discuss this message. At these events, he will often tell stories to emphasize and illustrate his points about the need for change. Sometimes, he will appear in other locations via videoconference to reach as many people as possible with his message. Finally, he spends part of each day walking around and talking to various employees about change and answering their questions. Robert is in which of Kotter’s 8 Steps?
a. create a sense of urgency
b. communicate and role-model the vision widely
c. remove obstacles
d. build on the change
b. communicate and role-model the vision widely
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Which of the following is the best example of theft of cash through skimming?
a. Preparing fraudulent checks. b. Understating sales by recording larger-than reality sales discounts. c. Setting up dummy companies. d. Stealing cash after it has already been recorded.
Which of the following might not be appropriately modeled with a normal distribution?
a. the daily low temperature in Anchorage, Alaska b. the returns on a stock c. the daily change in inventory at a computer manufacturer d. the salaries of employees at a large company
In decision trees, a decision node (a square) is a time when the result of an uncertain event becomes known
a. True b. False Indicate whether the statement is true or false
Counseling is best defined as the
A. measure taken by supervisors to prevent employees from engaging in social loafing. B. deliberate refusal on the part of an employee to do what a supervisor asks. C. practice of giving a day off to an employee to deal with his or her health issues. D. process of learning about an individual's personal problem and helping in its resolution.