The chief nursing officer is pleased with the nurse manager's strategy of improving patient satisfaction in the pediatric intensive care unit. She decides to implement these changes throughout the hospital
What would be important to consider in implementing a new program focused on improving relationships with consumers?
a. Recognition of the nursing staff for excellence in promoting consumer relationships
b. Holding the staff accountable for resolving patient complaints
c. Selecting a staff nurse leader to implement the program
d. Identifying key staff members who have already demonstrated excellence in consumer relationships
ANS: A
The nurse leader should allow professionals more influence over their practice;give staff opportunities to learn new and varied skills; give recognition and reward for success and support and consolation for lack of success; and foster motivation and belief in the importance of each individual and the value of his or her contribution.
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Jerry, a patient with a T3-4 spinal cord injury (SCI), is in the ICU. Shortly after his bath, the nurse notes that he is hypertensive, flushed, and complains of a severe headache. The nurse should
A) do nothing, this response will pass. B) lower the head of the bed and notify the physician. C) raise the head of the bed, check the bladder drainage system, and check for a bowel impaction. D) increase the IV fluid rate and clamp the urinary catheter.
An older patient lives alone and has not bathed or changed clothing for several days. An investigator for adult protective services visits and determines this patient is experiencing which type of elder mistreatment?
1. Self-neglect 2. Physical abuse 3. Psychological abuse 4. Financial exploitation
What name is given to tools that are used to communicate a standardized interdisciplinary plan of care for clients within a case management health care delivery system?
A) Kardex care plans B) Computerized plans of care C) Clinical pathways D) Student care plans
The nurse gave a patient a pain medication. Which will promote the person's safety?
a. Raising the bed to the high position b. Using bed rails regardless of whether the patient wants them or not c. Checking on the person every hour d. Providing assistance when the person is up