You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?
a. Go back through the problem one more time, looking for what you overlooked.
b. Explain to the user that you cannot solve his problem but you will find someone who can.
c. Ask a knowledgeable coworker for help.
d. Interview the user one more time to make sure you correctly understand the problem.
Ans: c. Ask a knowledgeable coworker for help.
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