Assume that a co-worker is telling you about a problem. In which of the following situations should you use a reflecting style of listening?
A) Your co-worker knows more about the problem than you do.
B) You know more about the problem and potential solutions than your co-worker does.
C) It is not a significant problem.
D) You are rushing to an important meeting.
E) It is not a good idea to use a reflective listening style in the workplace; save it for your
personal relationships outside of work.
A
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