Feedback tells the speaker what effect he or she is having on the listener(s)

Indicate whether the statement is true or false.


True

Communication & Mass Media

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An organization that provides good customer service:

A. Will put the company first in most contexts B. Will always say "yes" to a customer C. Will consider the customer's needs so he or she feels understood D. B and C E. All of the above

Communication & Mass Media

How might Native American history impact intercultural communication with whites today?

What will be an ideal response?

Communication & Mass Media

Which of the following is an indicator of whose turn it is to talk?

A. facial expressions B. both facial expressions and eye contact C. eye contact D. None of the answers is correct.

Communication & Mass Media

For a speech on spiders, pulling tarantulas out of a box and letting them walk about would

A. upset some listeners and put them in an unreceptive mood. B. captivate listeners and make them want to hear the rest of the speech.

Communication & Mass Media