Answer the following statements true (T) or false (F)

1. Face-to-face and phone conversations are more effective and faster than email/text and responding back and forth multiple times.
2. Vocal quality is considered part of one’s body language.
3. Speaking to someone on the phone provides the highest levels of media richness.
4. When sending a message, it is important to follow a set of steps known as the message-sending process.


1. True
2. True
3. False
4. True

Business

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Fill in the blank(s) with correct word

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