Which of the following statements is true?
A. Positive emotions "happen to people"; they cannot be pursued proactively.
B. Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance.
C. Well-being is a single, unique concept that is related to happiness.
D. PERMA elements are positively related to good health, but are not related to work-related outcomes such as organizational commitment and career satisfaction.
E. PERMA should be pursued as a means to obtain a better career.
Answer: B
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Which of the following will most likely help identify an increasing proportion of uncollectible sales?
a. accounts receivable turnover b. the ratio of bad debt expense to sales c. the ratio of sales returns to sales d. the ratio of cost of sales to sales
The ____________ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more likely to make future purchases than are customers who have no problem in the
first place. a. referent renewal paradox b. referent contribution paradox c. referent acquisition paradox d. service recovery paradox e. service renewal paradox
The general idea of managing versus leading is that
a. Managing focuses on the day-to-day activities b. Leading maintains status quo c. Managing looks at the big picture d. Leading focuses on the day-to-day activities
Which statement is correct concerning judicial review of an administrative agency's action?
a. Courts usually accept the facts of the case as determined by the agency and often defer to the agency's interpretation of the law. b. Courts conduct a de novo review of the case. c. Courts ignore the facts of the case. d. Courts substitute their opinion for that of the agency.