Satisfied customers constitute the company's ________
A) customer relationship capital
B) customer churn
C) target audience
D) high-value customers
E) customer touch points
A
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Which of the following is an effective way to deal with change and innovation?
A. Insist on success and punish failure. B. Offer different explanations for the change to different work groups. C. Hold closely to established methods of getting the job done. D. Innovate by varying existing products that are already on the market. E. Have the courage to follow your ideas.
Like sales revenue, cost of goods sold represents an inflow of assets
a. True b. False Indicate whether the statement is true or false
What does it mean if an interest is both intrinsic and instrumental to a negotiation?
What will be an ideal response?
Francis is starting his first full-time job after graduating from college, and he knows that his written messages will help him develop his professional brand. What is the best advice you can give him?
A) Avoid sending text messages on the job because doing so will make him look unprofessional. B) Strive for an informal, conversational tone in most business messages. C) Use texting-style abbreviations such as BTW and slang in his professional messages to be concise and to show that he's up-to-date with technology. D) Use high-level diction in most business messages.