Which of the following is appropriate when e-mailing customers?
A. Use dates, salutations, and friendly closes in e-mails.
B. If you want to make sure that a message is understood, write it in all capital letters.
C. Use flaming when appropriate in e-mails.
D. Do not be afraid to send bad news via e-mail.
E. Send the same message several times to make sure that it reaches the intended receiver(s).
Answer: A
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