List four questions user support staff try to answer during the evaluation of new products.

What will be an ideal response?


Any four of the following:
Does the product or upgrade work as advertised?
Is a competing product significantly better than one currently being used?
Is a new product or upgrade compatible with existing hardware, network, and operating system configurations the organization has in place?
Does the product meet the needs of the users?
Will it help increase user productivity?
Will the product help reduce the total cost of ownership to the organization?
Is the product likely to become an industry standard?
Is it better to upgrade now or to wait for a future release?
Is the product stable enough (has few bugs) that it will solve more problems than it creates?

Computer Science & Information Technology

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