Which of the following would be appropriate as an action for a new help desk person when she encounters a problem she has never seen before?
A) Interrupt the customer every so often to ask questions.
B) Ask the customer to hold while the problem is being researched.
C) Summarize the information told to you.
D) Take notes.
B
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A. Pixel Selection B. Magic Wand C. Color Selector D. Palette
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Indicate whether the statement is true or false
The Page Header section prints ____.
A. at the top of the first page B. at the top of every page (but below the Report Header on the first page) C. before every group of records D. after every group of records
Which tool do you use to tap into a 66-block or 110-block to see if a particular line is working?
A. TDR B. OTDR C. cable stripper D. butt set