A toy manufacturer produces a product for which there are 10 possible defect opportunities. If in the course of a week the company makes 1,000 units and discovers 17 total defects, which value below most closely corresponds to the manufacturer’s sigma level?
a. 3.0
b. 4.0
c. 4.5
d. 6.0
c. 4.5
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When employees make “personal commitments” in the appreciative inquiry process, what does this mean?
a. describing how they will make ethics a bigger part of their work b. listing better or different behaviors they will implement to improve customer service c. listing bad habits or actions they will do less of to improve customer service d. pledges for increasing time spent with customers
Reach is a measure of how many times the average person in the target market is exposed to the message
Indicate whether the statement is true or false
Josh told his father that the family needed a new computer, so his dad asked him to look into the latest products and their prices. Josh's mom asked that the new computer have an ergonomic keyboard because she has wrist problems. His sister Ann wanted the computer to have a lot of memory to edit videos. With this information, Josh's dad chose and ordered a Dell. Which best describes the roles each family member played in making this decision?
A. Ann acted as a user and an influencer. B. Josh's mother acted as an information gatherer, a user, an influencer, and a gatekeeper. C. Josh's mother and Ann acted as information gatherers, users, and decision makers. D. Josh's father took on all of the roles. E. Josh took on all the roles except that of purchaser.
Identify and briefly describe the four ways to respond to identified risks.
Fill in the blank(s) with the appropriate word(s).