Answer the following statements true (T) or false (F)
1) Predictive analytics is the science of using customer data to predict past consumption behavior.
2) In the context of Customer Relationship Management (CRM), the purpose of business is to attain mutually beneficial relationships only between the service providers and suppliers.
3) A Customer Relationship Management System (CRMS) keeps track of customer requirements including past purchase history and preferences.
4) Service operations are, by definition, dependent on customer resources which usually are homogeneous.
5) For SC&O management, the concept of meeting customer expectations is associated with quality.
1) FALSE
2) FALSE
3) TRUE
4) FALSE
5) TRUE
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What will be an ideal response?
In the present value of an annuity table, the factors
A) increase as the interest rates increase. B) decrease as the periods increase. C) increase as the periods decrease. D) decrease as the interest rates increase.
The purpose of the auditor‘s consideration of the effectiveness of internal controls is to determine the nature, extent and timing of substantive testing
a. True b. False Indicate whether the statement is true or false
In the confidence interval formula for sample size, s stands for sample size
Indicate whether the statement is true or false