When facilities strive to improve client satisfaction, the area of primary focus should be:
1. Holistic client care
2. Caring nursing staff
3. Expert care providers
4. State-of-the-art technology
ANS: 2
As institutions look to improve client satisfaction, creating an environment of caring is a neces-sary and worthwhile goal. Clients' satisfaction with nursing care is an important factor in their decision to return to a hospital. Although the other options are hallmarks of quality client care, research has shown that client satisfaction is primarily influenced by the client's perception of a caring nursing staff.
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