A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as
a. a negative news message.
b. an attempt to preserve a relationship.
c. unnecessary, since a verbal apology is more meaningful.
d. a mistake in judgment.
B
You might also like to view...
Edison noticed that prices at a new video game rental website were lower than those at most of the other gaming websites or retail stores such as Game Stop. He is exhibiting
A. cognitive dissonance. B. selective retention. C. selective comprehension. D. stimulus generalization. E. stimulus discrimination.
If changes occur in the prices of the manufacturing inputs from one period to the next, then FIFO produces a more accurate unit cost than does the weighted average method
Indicate whether the statement is true or false
Which of the following is NOT a complex General Objective Measure for segmenting a market?
a. Demographic profiling b. Family life cycle c. Status Change d. Personicz® Lifestyle Geoclusters e. Social Class
If a competitor reverse engineers a trade secret, then the competitor is ________
A) allowed to use the trade secret but not the original trademark B) rightfully allowed co-ownership to the trade secret and its original trademark C) not allowed to gain commercially from the trade secret D) obliged to inform the original owner of the trade secret