When you're responding to a complaint from a customer,
A) deflect the blame up the supply chain.
B) maintain a professional demeanor.
C) counter the complaint with logical arguments.
D) imply that the customer is at fault.
E) promise the issue will not happen again.
Answer: B
Explanation: B) Maintain a sincere, professional demeanor when responding to a complaint.
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What will be an ideal response?