The goal in dealing with problem employees is to deescalate the situation. Discuss actions that you should take to deescalate potentially violent situations with problem employees. What actions should you avoid taking?
What will be an ideal response?
Proper actions include projecting calmness, focusing your attention on the other person to let him or her know that you are interested in what he or she has to say, and establishing ground rules if unreasonable behavior persists. Do not reject all of the person's demands from the start, do not make sudden movements that can be perceived as threatening, and do not challenge, threaten, or dare the individual.
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Which of the following is not described in the text as being a commonly occurring problem in the art market?
a. Forgeries b. False claims about the history of ownership c. Misrepresentation of the actual artist d. Museum ownership of stolen art and antiquities
The general goal of an interview is to obtain insights and observations from persons who may have personally witnessed or otherwise gained knowledge about criminal matters under investigation
a. True b. False
A study conducted of inmates in 12 state prisons throughout the United States indicated that the most important deterrent of robbery was:
a. Surveillance cameras b. Armed security guards c. Armed store clerks d. Poor escape routes
The right to legal counsel has been held applicable at both the federal and state levels
a. True b. False Indicate whether the statement is true or false